Home / Manufactured Home Article / Impact Communities – What Frank Rolfe, Dave Reynolds, Taught Beyond Mobile Home U; Manufactured Housing Institute and National Communities Council
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Impact Communities – What Frank Rolfe, Dave Reynolds, Taught Beyond Mobile Home U; Manufactured Housing Institute and National Communities Council

If you don’t already know the term, now is a good time to look up the meaning of ‘paltering.’

Then with the definition of paltering in mind, proceed with this report as we unpack what Frank Rolfe, Dave Reynolds, and their colleagues have been teaching observers – beyond the lessons of so-called ‘Mobile Home University’ [SIC].

Frank and Dave” have been making periodic headlines for years, initially on reported claims of ‘double wide’ returns for investors. Initially, several reported that the pair and their investors were improving the land-lease communities that they were buying up from ‘mom and pop’ operations.

But in more recent years, the stories involving Frank, Dave, their enterprise previously named RV Horizons and more recently dubbed “Impact Communities” have grown darker. Along with others that often happen to be Manufactured Housing Institute (MHI) members, actions in communities owned by “Frank and Dave periodically churn out problematic news headlines about stiff hikes in the site fees, threats of questionable grounds for eviction, and other vexing matter that often involve senior residents.

 

Separating White Hats from the Black Hats in MHVille

Before going deeper, let’s stress that there are still statistically more independently owned, ‘mom and pop’ type communities and business operations than there are those owned by larger MHI members. Those independently owned communities are typically not those that gin up the kind of troubling allegations made against them as Frank, Dave, or prior MHI Chairman Nathan Smith have encountered.

 

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https://www.manufacturedhomelivingnews.com/home-shopping-consumer-alert-bbb-f-rated-ssk-communities-rebrands-as-flagship-communities/

 

For those shopping for a manufactured home and/or a manufactured home land-lease community (a.k.a. but often errantly called a ‘mobile home park’), it is strongly advised that you do your homework well in advance.

Figure out who in the market areas you are shopping in have a good reputation and fair agreements, and those who don’t. You’ll likely find those with stellar records with the Better Business Bureau, as well as some – like Smith – who earned a ‘F’ rating with the BBB.

 

 

Back to Frank, Dave and the MHI National Community Council “Lesson”

First, after months of published reports on MHLivingNews and our MHProNews sister site, and years of concerns periodically raised by the Manufactured Housing Association for Regulatory Reform (MHARR), in the wake of numbers of public outcries, last summer, the Manufactured Housing Institute (MHI) and their National Communities Council (NCC) finally took the following step. They issued a ‘Code of Ethical Conduct’ for their members, which will be shown in full further below.

Before looking at their new ‘code,’ let’s note that we promptly and publicly expressed editorial skepticism as to the sincerity of MHI and their NCC division as to if they would in fact enforce such a code. Why our doubts? Because before the ‘Code of Ethical Conduct,’ numbers of those sad news reports were directly connected to MHI members and/or those attending MHI meetings.  Years of bad news hasn’t kept them from embracing so-called ‘black hat’ firms before.  Why should it stop them now?

The video posted near the end of the report below tells that sad tale.

 

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https://www.manufacturedhomelivingnews.com/hbos-john-oliver-on-last-week-tonight-mobile-homes-video-manufactured-home-communities-fact-check/

 

Several of those negative news stories have focused on “Frank and Dave.” Frank Rolfe is specifically mentioned by John Oliver, as is their profit machine, ‘Mobile Home U.’ One problem with the HBO video is that it lumps the industry in with Rolfe, but that is an exaggeration. That said, there is no denying the problems raised John Oliver and others, is there?

 

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Still from John Oliver video.

 

So given MHI/NCC’s issuing their new code of ethical conduct, what has happened?

The evidence is clear. Here are some screen captures of mainstream news reports involving Frank Rolfe.

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Compare these dates with the effective date of the MHI NCC ‘code of ethical conduct.’ They have all occured since that date.

 

Put bluntly, the problematic behavior shows no sign of abating. Indeed, CBS aired an episode of their popular NCIS show that seemed to be based upon Rolfe and ‘Mobile Home U,’ only the names were changed as such programming often does.

 

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Midas Mike on NCIS’s “Going Mobile” episode appears to be based upon the business practices of Frank and Dave and their Mobile Home University. Why isn’t MHI concerned about this? There were millions of more viewers of this than the over 7 million who have viewed the HBO John Oliver video. How many millions of embarrassing views does it take to activate the MHI/NCC Code of Ethical Conduct?

 

With those in mind, here is MHI’s Code of Ethical Conduct. You read it, and keep in mind that there is no word yet of ANY steps taken against ANY member under this ‘code.’ Note that the end of their code states it was “Adopted July 2019.” Compare that to the dates of the mainstream news reports shown in the Google searches above our comments in the red text box.

 

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Composite image from their document, which is found as a download at this link here. Showing this should not be construed as endorsing MHI, the NCC, etc. It’s a fact-check and analysis only.

NATIONAL COMMUNITIES COUNCIL

CODE OF ETHICS

QuoteMarkManufacturedHomeLivingNewsAs a Member of the Manufactured Housing Institute, (“MHI”), and the National Communities Council, (“NCC”), I subscribe to the principles set forth in the following Code of Ethics established by the NCC:

Members agree to engage in conduct and actions that promote and enhance the public image of manufactured housing and land lease manufactured housing communities.

Members agree to promote positive customer and resident relations as an essential responsibility.

Members agree to engage in conduct that respects the interests of customers, residents, vendors, and the general public regarding the manufactured housing industry and manufactured housing community lifestyle.

Members agree to conduct themselves in a professional, courteous, and considerate manner in communications and interaction with other members, residents, vendors, and the general public.

Members agree to adhere to applicable state and federal laws and regulations affecting the manufactured housing industry.

Members agree to support MHI in an effort to advance the interests of the manufactured housing industry, manufactured housing communities, and community operators.

Members agree to be bound by this NCC Code of Ethics, as well as the MHI Bylaws, as a condition of membership.

If it is determined that a Member is not acting in accordance to this NCC Code of Ethics, a Member may be expelled from NCC and MHI membership pursuant to NCC Operating Procedures Section 5 and Article II, Section 5 of the MHI Bylaws. ##

 

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With that in mind, now ponder the meaning of the word paltering again, given the kind of headlines that “Frank and Dave” – along with others who are connected to MHI/NCC – generate. The video clip below is from the same episode of NCIS that depicts “Midas Mike,” but shows one of their fictional students.  The episode can be watched on NCIS S17 Episode 3 on CBS All Access.

 

 

Facts, Closing Summary, and MHLivingNews Analysis

MHI, their outside attorney, and top elected and staff leaders were all contacted about this specific set of examples involving “Frank and Dave” and their firms. The emailed request for comments and status message was confirmed, but they have not formally replied.

Similarly, Frank and Dave were contacted. They have also declined commenting.

A number of MHI/NCC members have said that the code of conduct had only recently been brought to their attention, and they are aware of no action taken against any members.

Once more, MHLivingNews doesn’t hereby imply that every MHI or NCC member is problematic. Nor are all staffers at so called ‘black hat’ brands black hats themselves. Some of our better sources are white hats working in black hat operations.

 

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To send a news tip, documents, letters, or comments, iReportMHNewsTips@mhmsm.com. To help us spot your message in our volume of email, make sure the words NEWS TIPs or COMMENTS are in the subject line. Thank you.

 

That disclaimer made, a thoughtful reader here or on MHProNews can do a few searches and quickly realize that many of the negative news items involving manufactured home professional operations involve MHI and their more prominent members.

For example, Havenpark Capital and others are mentioned by name in letters from Senator Elizabeth Warren in a report linked here. Those letters from Senator Warren are included as downloads from that article.

OpenLetterKurtKelleyJoanneStevensFrankRolfeManufacturedHousingReviewSenatorWarrenRequestInformationManufacturedHomeCommunityOwnersMHLivingNews
https://www.manufacturedhomelivingnews.com/open-letter-kurt-kelley-joanne-stevens-frank-rolfe-manufactured-housing-review-about-senator-elizabeth-warrens-request-for-information-from-manufactured-home-community-owners/

MHLivingNews will continue to monitor such developments and periodically report. At this time, the evidence appears to indicate that MHI’s ‘code of conduct’ is more window dressing, perhaps designed to mollify lawmakers who they are working with on a problematic bill. That pending legislation may be the subject of an upcoming report. So, stay tuned.

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One could make the argument that negative news is part of the Frank and Dave business model. It attracts attention, including investor attention. While some investors would shun such a business model, others have apparently embraced it.

We Provide, You Decide.” © (Manufactured homes, lifestyle news, reports, fact-checks, analysis, and commentary. Third-party images or content are provided under fair use guidelines for media.)

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The folks at MHI like photo ops – as if to prove how important that they are: hey, photo ops are not that hard to arrange. Stay tuned for more…

(See Related Reports, further below. Text/image boxes often are hot-linked to other reports that can be access by clicking on them.)

By L.A. “Tony” Kovach – for MHLivingNews.com.

Tony earned a journalism scholarship and earned numerous awards in history and in manufactured housing. For example, he earned the prestigious Lottinville Award in history from the University of Oklahoma, where he studied history and business management. He’s a managing member and co-founder of LifeStyle Factory Homes, LLC, the parent company to MHProNews, and MHLivingNews.com. This article reflects the LLC’s and/or the writer’s position, and may or may not reflect the views of sponsors or supporters.

Connect on LinkedIn: http://www.linkedin.com/in/latonykovach

Related References:

The text/image boxes below are linked to other reports, which can be accessed by clicking on them.

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https://www.manufacturedhomelivingnews.com/costumes-bridging-gaps-impacting-affordable-housing-and-manufactured-home-insights/
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https://www.manufacturedhomelivingnews.com/dave-ramseys-view-on-mobile-homes-manufactured-homes-and-independent-research-based-fact-checks/

 

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https://www.manufacturedhomelivingnews.com/manufactured-home-residents-small-businesses-affordable-housing-advocates-and-investor-alert/
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https://manufacturedhousingassociationregulatoryreform.org/the-incredible-shrinking-zoning-problem-september-2019-mharr-issues-and-perspectives/
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https://manufacturedhousingassociationregulatoryreform.org/mharr-washington-update-november-1-2019-mhcc-being-undermined-by-hud-manipulation-fhfa-shocker-gses-in-compliance-with-gutted-dts/

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